Product and Services

Our computerized customer call monitoring system gives us following advantages


  • Call is logged into the system and allocated to the engineer immediately
  • Customer is given call registration number for better administration and record.
  • We have history of customer total no. Of calls and machine wise calls, this helps in analyzing the machine problem.
  • Details of Customers Call Response/ closure time.
  • Daily analysis of pending calls for the day by support head.
  • Our Product

    Wipro



    Wipro Infotech is a leading manufacturer of computer hardware and provider of IT services in India and the Middle East region. Part of Wipro Ltd, the $6.98 billion conglomerate and global leader in technology enabled solutions, the company leverages on the parent's philosophy of 'Applying Thought' to enable business results by being a transformation catalyst.

    HP-COMPAQ



    Success hinges on consistency of leadership, focus, execution, and most importantly, great products and services. We are in a multi-year journey to turn HP around, and we have put in place a plan to restore HP to growth. We know where we need to go, and we're making progress.

    HCL TECHNOLOGIES



    HCL TECHNOLOGIES selected by Direct Energy for customer care operations. Read here Direct Energy, a leading energy and energy services company in North America, reached an agreement with HCL Technologies to implement and manage.

    SONY



    Sony has expanded its use of the VAIO brand, which can now be found on notebooks, subnotebooks, desktops and media centres. Network media solutions by Sony will also carry the VAIO brand. VAIO notebooks are currently shipped with Microsoft Windows 8 or with Windows 8 Pro

    DELL



    Dell Inc. is an American multinational computer technology corporation based in Round Rock, Texas, United States, that develops, sells, repairs and supports computers and related products and services.

    Services for you

    Customer training programs
    We provide training to the system administrator and users to improve their skills and familiarity to make best use of IT infrastructure and reduce down time of machines. Training also cover Virus detection, Disk cleaning etc. We work closely with customer EDP administrator and share latest happening in IT technologies.
    Training
    We will provide training to users on operational problems, network usage, new technologies evolving etc. periodically as per mutual agreement. We can discuss the areas where training is required and arrive at a time of mutual agreement. We will also discuss about the problems faced by users and the measures to be taken, so that they donít occur again.
    Upgrades
    It will be of Globalís responsibility to suggest new technologies which can be of help to CUSTOMERS. Based on the asset management, which we will do, we will also suggest you in case any up gradation if required.
    Reviews
    We will have meeting with a designated person from CUSTOMER. once every quarter to look at suggestions and issues on support provided by us.